MiniMaster in Medical Administration
Next Term Start: October 13, 2023
Asynchronous-Based Learning
Graduate In Less Than 5 Months
100% Online, and Accredited
Ph.D. Faculty Members
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Operations Management is an essential course designed to provide students with the skills and knowledge needed to manage the day-to-day operations of an organization efficiently. The course covers topics such as supply chain management, quality control, production planning, inventory management, and capacity planning. Students will learn how to analyze operational data and create strategies that optimize organizational productivity while reducing costs. The course also explores the importance of quality control and customer satisfaction, as well as the impact of technology on operations management. Upon completion of the course, students will emerge equipped with the essential critical thinking and problem-solving skills needed to manage operations effectively, improve organizational efficiency and effectiveness, and drive long-term growth and profitability.
Leading in Customer Service is a course designed to enhance the skills of individuals in roles that require them to lead teams responsible for delivering exceptional customer service experiences. The course examines the importance of customer service, the role of leaders in driving a customer-centric culture, and the essential skills needed to manage customer relationships. Key topics covered in the course include customer experience design, effective communication, conflict resolution, customer problem-solving, and customer service trend analysis. Students will also learn how to motivate and inspire team members to deliver consistent, high-quality service and how to manage and measure customer satisfaction metrics. By completing the course, students will gain the skills and knowledge needed to lead teams that create and maintain exceptional customer service experiences, ultimately driving positive business outcomes.
Healthcare Statistics is a course that equips students with the skills and knowledge needed to use statistical tools to analyze healthcare data effectively. The course covers topics such as descriptive statistics, probability, hypothesis testing, regression analysis, and data analysis. Students will learn how to design experiments and surveys in the healthcare context, collect and analyze data, and interpret statistical results. The course also explores the importance of statistical analytics in advancing healthcare quality, patient safety, and public health. Upon completion of the course, students will emerge equipped with the essential statistical analysis and data interpretation skills needed to accurately analyze and interpret healthcare data, make data-based decisions, and identify patterns and trends in healthcare systems and processes, ultimately driving improved outcomes for patients and improving the overall quality of care provided to patients.
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The only university worldwide to offer online recognized and accredited degree programs by annual membership, with support of company-based education for busy individuals.