In this course, students will learn about APA style format and how to implement them in their weekly assignments. Also, students will receive training on finding information from the university website and catalog and familiarize themselves with The Continents States University system.

This course is designed as a survey course that will expose you to business terminology, concepts, and current business issues, with the intent of helping students develop a viable business vocabulary, foster critical and analytical thinking, and refine business decision-making skills.

Leadership is enacted differently depending on the context. Major debates about theory and practice in leadership, change management, and leadership development. Embracing complexity and engendering influential leaders require treating others fairly and demonstrating higher emotional intelligence to increase engagement, commitment, motivation, and performance effectively.

Investigation of effective communication skills as a prerequisite for business success, with particular attention to communication tools and activities that connect people within and beyond the organization.

The laws and ethical standards managers must abide by while conducting business. Explores the legal framework designed to protect consumers and companies and outlines the legal and ethical environment in which companies operate.

The courses included in this program are designed to prepare students for the professional world of customer service. These certificate program courses provide a solid knowledge base in computer skills, business communications, and best customer service practices.

Today’s businesses and organizations operate in a global context of volatility, uncertainty, complexity, and ambiguity. The increasing interconnectedness of the worldwide business environment compels organizations to embrace responsive frameworks of strategic leadership processes through which managers shape the company’s long-term competitive advantage. Students will learn how organizations develop strategies to build competitive advantage or to achieve specific economic, reputational, or social goals, how industries evolve, and how organizations relate to their institutional and social environments.

The practical impacts of culture on the current global marketplace are undeniable. Today, the success of international organizations lies in the ability to create and nurture a diversity-based environment to foster cross-cultural sensitivity for enduring organizational health. Students will be grounded in all aspects of multiculturalism, and they influence business negotiations and the management of teams.

In this course, students will start with the conceptual framework of negotiations as it applies to all areas of negotiation in both the public and private sectors. As the course progresses, students will focus on business negotiation skills and strategies to help maintain healthy business relationships.